Shipping policy
Shipping policy
If all ordered items are in stock, all orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Boots policy
See separate Boots policy here.In-store pickup
You can skip the shipping fees with free local pickup at our Montreal City office. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days except for custom made skating boots, see boots policy for more information. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are from 8:00 am to 16:00 pm from monday to friday (excluding holidays). Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to any countries.
IMPORTANT: Shipping services to/within Russia are temporarily suspended.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Apex Racing Skates is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@apexracingskates.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. (Not applicable to custom boots).
As the shipping costs do not save from the rising cost of living, a fee of 8$CAD will be kept to cover the return costs.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@apexracingskates.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For more information, please have a look at our full refund policy.
You can always contact us for any return question at info@apexracingskates.com.